Data Deletion Instructions
Last updated: 20 October 2026
You can ask Gempluse infotech pvt. ltd., which operates Zooqq, to delete your personal data at any time. This page explains how, in line with Meta's requirements for apps that use Facebook Login and the WhatsApp Business Platform, and with your rights under India's Digital Personal Data Protection Act, 2023. For more on how we handle data, see our Privacy Policy.
1. Delete specific data yourself
Account owners and team members with the right permissions can remove data straight away from inside Zooqq, without contacting us:
- Contacts: open Contacts, select the contact and delete it. The contact record is permanently removed.
- Team members: remove a user from Team Members to delete their access and profile from your account.
- WhatsApp connection: disconnect your number in Settings → WhatsApp Account to stop Zooqq sending or receiving messages and to remove the stored Meta access.
- Connected apps and calendars: disconnect Shopify, CRMs, Slack, shipping carriers, or Google or Microsoft calendars in Settings → Apps or the calendar settings to remove their stored access.
- AI keys and knowledge base: remove your own AI provider keys and delete knowledge-base documents or websites in the AI settings.
2. Delete your whole account or your user profile
- Email [email protected] from the email address on your Zooqq account, with the subject "Data deletion request".
- Say whether you want your whole business account deleted, or only your own user profile, and include your company name.
- We will verify that the request comes from the account owner (or from you, for your own profile) and send you a confirmation with a reference number. Quote it if you contact us about the request.
- We will complete the deletion within 30 days and email you when it is done. If we cannot delete something, we will tell you what and why.
What is deleted when a business account is closed: its users, contacts, conversations and media, templates, campaigns, flows, bots, knowledge base, AI settings and keys, connected-app and calendar tokens, and the stored Meta access tokens.
What we keep: invoices, payment and tax records for the period the law requires, and data we need to resolve a dispute or prevent fraud. Copies in backups are removed as backups expire. Before closing your account, please save any conversations or campaign reports you need.
3. Remove Zooqq from your Facebook account
If you connected Zooqq with Facebook Login, you can also revoke its access on Facebook:
- Go to Facebook Settings & privacy → Settings.
- Open Apps and websites (under Security / Permissions).
- Find Zooqq and click Remove.
This stops Zooqq from accessing your Facebook data from then on. To delete the data we already hold, also send the email in section 2.
You can also remove Zooqq's access to your WhatsApp Business Account in Meta Business Suite → Business settings → Accounts → WhatsApp accounts.
4. If you messaged a business that uses Zooqq
Your WhatsApp conversations with a business are controlled by that business, which decides how they are used. Please ask that business to delete your data. To stop its marketing messages, reply STOP or UNSUBSCRIBE in the chat.
If you cannot reach the business, email [email protected] with your WhatsApp number and the business's name. We will pass your request on and help them complete it.
If you shop with a Shopify store connected to Zooqq, deletion requests the store receives through Shopify are passed to us automatically and we delete the related customer data.
5. Questions or complaints
Contact [email protected]. If you are not satisfied with how we handled your request, you can contact our Grievance Officer as described in our Privacy Policy, and then the Data Protection Board of India.